At Shawmut, our primary objective is to deliver exceptional service catered to our clients’ specific goals and concerns. Our project teams deliver top quality work through a hands-on, collaborative process while keeping our clients’ best interests our absolute focus at all times. With specialized training and the support of a national company, we foster project teams whose skill and dedication leads to the deliberate, predictable and repeatable construction experiences that have attracted and retained the top clients in every market in which we focus. The most memorable construction experiences are based on one principle—it’s the people who make the difference. And at Shawmut, we have the very best.
The Senior User Services Specialist provides outstanding customer service to all end users of Shawmut Design and Construction, and is an example to their peers. The Senior User Services Specialist has excellent interpersonal and communication skills, deep but ever evolving technical knowledge, a positive attitude, and sense of urgency. The Senior User Services Specialist is a leader in a collaborative, fast-paced environment, is resourceful, punctual, and professional.
The User Services Department works to ensure proper computer and mobile device operation for all Shawmut users to accomplish essential business tasks. This includes actively resolving help requests in an urgent manner, helping to maintain all applicable software applications and hardware, while continuing ongoing learning of new technology. Problem resolution will involve the use of diagnostic and help-request tracking tools, as well as providing in-person, hands-on help at the desktop level, phone support and email support. The User Services Department supports all leading-edge company initiatives.