Shawmut Design and Construction


Job ID
US-NY-New York
Field Operations
Regular Full-Time


At Shawmut, our primary objective is to deliver exceptional service catered to our clients specific goals and concerns. Our project teams deliver top quality work through a hands-on, collaborative process while keeping our clients best interests our absolute focus at all times. With specialized training and the support of a national company, we foster project teams whose skill and dedication leads to the deliberate, predictable and repeatable construction experiences that have attracted and retained the top clients in every market in which we focus. The most memorable construction experiences are based on one principle it's the people who make the difference. And at Shawmut, we have the very best.


The purpose of this role is to provide exceptional customer relations for external and internal clients through interactions via the phone, face-to-face interactions, and other administrative duties.  

  • Responds to all calls and visitors with Shawmut's culture, values and image in mind to ensure Shawmut is seen in the best light and client service expectations are exceeded.
  • Answer phones in a professional manner
  • Responds to and accurately route all incoming phone calls and visitors.
  • Greets all visitors promptly upon arrival, welcome and sign in if appropriate - notify the appropriate Shawmut staff member.
  • Create and maintain documentation and quality control guidelines for the proper usage of the switchboard and reception procedures.
  • Provide training to back-up personnel on the switchboard and reception procedures, including changes in procedures as needed.
  • Maintain and upkeep front lobby and reception area. 
  • Coordinate access cards for new employees, termed employees or lost cards
  • Create new employee folders for orientation
  • Create new employee plaques
  • Set up employee accounts for Fedex Shipping
  • Receive messenger packages and enter in package tracker
  • Update phone list and floor plans- send out to staff once a month
  • Communicate to appropriate staff of any interviews and guests based on PST communication
  • Point person for business cards- communicate to Boston HQ
  • Communicate to OS every am about any large conf room/client activity
  • Assist with small general food orders that are not connected to a specific business line- ie- trainings, breakfasts and workshops etc.
  • Keep track and update COI spreadsheet
  • Do expenses for department
  • Help source special order needs for Office Services
  • Sort through mail and prepare pouch for Boston daily
  • Keep front desk stocked with essentials for reception




  • 3 to 5 years of customer service in a corporate setting



  • High School diploma or equivalent work experience

Additional Role Specific Skills:


  • Basic operation of telephone system
  • Solid MS Office experience and skills; proficiency using database applications and programs


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.