Shawmut Design and Construction

  • Information Technology (IT) Intern/Co-Op (Spring)

    Job ID
    2020-4687
    Location
    US-NY-New York
    Division
    Internal Operations
    Type
    Intern/Co-op
    Category
    Information Technology
  • Responsibilities

    The User Services Intern/Co-Op, under the direction of the User Services Manager, will work to ensure proper computer and mobile device operation for all Shawmut users to accomplish essential business tasks.

    • Assist in providing end-user support for all end-user applications and services.
    • Build rapport with help-desk customers; train users when necessary.
    • Perform hands-on fixes at the desktop or device level, including installation and upgrading software, installing hardware, implementing file backups and configuring systems and applications.
    • Record, track and document service-desk tickets.
    • Assist with maintenance of all IT related equipment including but not limited to workstations, mobile devices, routers, hubs, printers, A/V, networking equipment, etc.
    • Assist in configuration and installation of new hardware and software on new PCs as well as upgrades on existing PCs.
    • Assist the team members with other projects as assigned.

    Qualifications

     

    • Strong analytical and troubleshooting skills
    • Must be detail oriented and have excellent follow-up skills
    • Effective/efficient communication skills
    • Ability to work both independently and as part of a team
    • Ability to produce detailed documentation
    • Highly self-motivated, self-directed, and attentive to detail.
    • Willingness to learn and become a member of the Infrastructure team.

    Education:

    • Must be pursuing a Bachelor’s degree

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